FAQ
Frequently asked questions
Do you require a deposit?
To hold a puppy for you we do require a $300.00 deposit.
Is my deposit refundable?
Deposits are nonrefundable. If the puppy were to get a poor report from the vet you may choose to change your deposit to another puppy of the same criteria. If there are no expected puppies that meet the criteria of the original puppy, your deposit will be refunded.
Can I see the puppies before putting a deposit on one?
We offer an in person visit, video calls, or video/pictures prior to deposits. We allow one in person visits for available puppies only after 3 weeks of age. We do our best to prevent the spread of sickness or diseases. Everyone will be required to sanitize their hands prior to touching any puppies. Visits may be held outdoors or indoors, depending on circumstances. Parents of the puppies (if living with us) may be viewed if you'd like to see them. We will do our best to make your visit successful even with colder weather by having heated blankets for the puppies to stay warm. We ask that you do not visit other dogs/puppies, breeding facilities, pet shops, or places with other animals prior to your visit.
Why are your prices different on some website?
When going directly through us you will get the lowest price. Many websites require a fee or % of the price. Fees are added into the price listed on the puppy to cover these fees. We require those that go directly through us to pay deposits and/or transport via check (received at least 2 weeks prior to the pick up date), or Venmo/Cash App (friends & family). We require all final payments to be made in cash. If you are not comfortable paying as friends & family we can send you a link to pay the deposit and any necessary transport fees through the Gooddog website, fees will apply. Puppies may be priced differently based on sex, color, bloodline ect... All sales tax and other fees are included in the listing price. There will be no added fees, unless you require transportation or an extended boarding fee.
Do you offer a payment plan?
We do offer the ability to make monthly payments on a future puppy only. A payment plan will look different for each individual based on the monthly payment, puppy preference, litter availability, and puppy availability. The puppy must be paid in full before the puppy can leave. We will not reserve a currently available puppy unless the puppy payment is guaranteed to will be paid by the GHD. Failure to complete the puppy payment by the GHD will terminate the puppy sale. If there is a puppy currently available when your payments are completed, you may choose the available puppy or the payment will go to the next litter.
Do you have a wait list?
We accept a deposit to hold your place in line for a puppy of your criteria, this deposit will count towards the price of the puppy. If there is not a puppy that meets the criteria you ask for your deposit can go to the next litter. If you refuse a puppy that meets the criteria you asked for, your wait list deposit will be forfeited. If we do not expect to have a puppy that meets your criteria within 6 months, you can be refunded. We will contact you when we have a puppy available. If we do not receive a response from you within 1 week your wait list deposit will be forfeited. Once a deposit is placed, in the event there are any changes in our agreement, pricing, or meeting locations, Any agreements, pricing, and meeting locations at the time of the deposit will be honored.
Planned litter means we are planning a litter with projected dates. Mating had not yet occurred and dates can change.
Expected litter means a mating has occurred and a due date has been calculated (due dates can vary by 5-10 days). Pregnancy confirmation will take place approximately 1 month before the due date.
How do I get my puppy delivered to me?
We are flexible with meeting your delivery needs. We offer ground transport and flight nanny services. Ground transport is available to most destinations in the US for $0.60 a mile round trip (price is subject to change based on fuel prices). Overnight fees may apply for longer distances.
We offer flight nanny services within the US. We will personally fly your puppy in cabin as a carry on to meet you at your airport. Flight nanny prices vary based on location, time, airport ect... Flight prices tend to be lower when booked a few weeks out. Most flight nanny prices begin at $500.00.
We will meet at GSP or CAE airport for $50.00. We will meet at CLT airport for $125.00.
Local delivery up to 30 miles free of charge.
Can I personally buy the plane ticket for transport to fly the puppy to me?
The transport person will purchase the tickets for their flight. We do not allow others to purchase the plane tickets for transport, due to the risk of inaccurate information, delays or other issues at the airport. You are welcome to fly to us and fly the puppy back with you as a carry on. We will meet you at GSP airport or CAE airport for $50.00. We can meet you at CLT airport for $125.00
How do I fly my puppy back with me?
You must have an airline friendly carrier to transport the puppy in. We can bring an airline approved carrier with your puppy for $30.00 if you do not wish to bring a carrier with you. It is best to double check with your airline to see if there are any additional requirements or recent changes for the puppy to fly. After booking your return flight you need to contact your airline to add the pet carry on. At the airport many airlines (such as American airline) will require you to go to the ticket counter to obtain your tickets and pay the pet fee. Other airlines may allow you to get your pet ticket online. If booking round trip, you will likely be required (with American airline) to go to the ticket counter for both arriving and departing flights to obtain your tickets for each flight regardless of not having a pet for the arriving flight. When going through TSA you must remove the puppy from it’s carrier. The carrier will go through the belt screening, while you carry the puppy through the walk through screening.
When can I pick my puppy up?
Typically all puppies are ready to go at 8 weeks old. Occasionally there may be one that is slower to wean. It is possible that your puppy may need to stay a little longer than 8 weeks. We will keep you updated on their progress and if there is any reason we believe your puppy will not be ready to go at 8 weeks old. For this reason puppies being delivered via flight nanny may have their flight scheduled a little after 8 weeks of age to ensure we do not have to reschedule the flight. Free meeting locations will include Greenwood, SC. Simpsonville, SC. Union, SC. Pauline, SC. Saluda, SC. Chapin, SC, and surrounding areas.
Can I pick my puppy up at a later date?
We understand that the puppy’s go home date may not be the most suitable day for you to pickup. If you are not able to pick up your puppy close to their go home date, we may hold them for a little longer at no charge. We ask that you know when the pick up date will be. If the time frame is longer than normal or you need to reschedule your pick up date you will be asked to pay the remaining balance of your puppy prior to pick up. After holding your puppy for the allotted amount of time we will charge a boarding fee of $25.00 per day. If there is a continued failure to pick up the puppy, the puppy sale will be terminated. If there is a failure to pay a puppy payment, the puppy sale will be terminated. If boarding fees apply, the fees must be paid weekly via Venmo/Cashapp (friends & family) or Gooddog (fees will apply) or the puppy sale will be terminated.
Can I change my puppy’s name?
Absolutely, we often give nicknames to each puppy. You are not expected to keep the given nickname. If you already have a name picked out we can add it to their info and began referring to your puppy by that name.
What does forever family policy mean?
In the event something happens to the owner such as death, divorce, poverty, poor health, or just unable to provide proper care. Our forever family policy means at any point in the pets life, the pet will have a home with us if needed. It is never acceptable for a pet that came from us to be surrendered to a shelter or an unknown situation. We will take one of our puppies back in with no questions asked or reasoning required. The most important thing is that our puppies are given proper care, and love for the entirety of their life.
Do you health test your puppies?
The parents of our puppies have received health test to ensure they are healthy before producing puppies. Health test include Genetic DNA (embark), Cardiac Auscultation, CAER eye (ophthalmologist), DNA (AKC for males). Puppies will be checked by a veterinarian to ensure they are healthy prior to leaving.
What will my puppy come with?
We will send a small bag of food, a blanket, and a toy. They will also come with their vaccine/deworming record, their microchip # (your puppy will already be microchipped prior to leaving), their limited AKC registration paper, a copy of our contract and more info.
Will my puppy come with food?
Your puppy will come with a small bag of food. If you are unable to find the food that they are eating, you can transition them to a new food using the food given. Always use a small breed puppy food until the puppy is closer to 1 year of age.
Research new foods and keep up with recalled foods at www.dogfoodadvisor.com.
Slowly mix the new food into the current food over a period of 10-14 days to prevent an upset tummy. The slower the transition the easier on their tummy.
Basic guide to switching food:
Day 1 mix a maximum of 25% new food to 75% old food
Day 4 mix a maximum of 50% new food to 50% old food
Day 7 mix a maximum of 75% new food to 25% old food
Day 10 100% new food
Will my puppy have had any vaccines or dewormings?
Your puppy will have had at least their first vaccination. Your puppy should not be taken to public areas or exposed to other dogs until they have been fully vaccinated for 2 weeks. Puppies are very susceptible to diseases that can be deadly.
Your puppy has been de-wormed against intestinal parasites. This does not guarantee they will not have intestinal or external parasites as transitioning to a new home can be stressful and possible to cause a bloom of intestinal parasites. Parasites are very common and many puppies will have some type of parasite at some point. This is not a big concern as long as the parasites are treated for properly. It is important to stick with a de-worming regimen to keep your puppy safe.
Will my puppy be crate trained?
Your puppy will have began sleeping alone in their crate or playpen during nighttime only for a maximum of 8 hours. This gets the puppy used to sleeping away from their siblings during the night. This helps make the transition to their new home without their siblings a little easier and helps them learn to sleep through the night. While some puppies do great during the night in a crate, some puppies may have a harder time holding their potty all night. A playpen with a potty area may help prevent a mess in the crate. A playpen setup is also a great space for your puppy to safely stay during the day when they are unable to be supervised.
Will my puppy have began potty training?
Most pups can be fully housed trained by 6 months of age, this can vary greatly depending on the training received during this time. Your puppy will have already began puppy pad training. Using either a fake grass potty mat or puppy pad. Some will get the idea of the puppy pad in just a few weeks while others take a bit longer. Puppies learn best when praising/rewarding them for good behavior.
Do I have to register my puppy with AKC ?
No, you are not required to register your puppy with AKC. Your puppy will come with a paper limited AKC form to register your puppy if you wish to do so. We do recommend using AKC Reunite to register their microchip. If you do register your puppy with AKC, you can register their microchip at the same time. https://www.akc.org/register/
How do I register my puppies microchip?
Your puppy has a microchip near the back of their neck. If you choose to register your puppy with AKC, you can also register their microchip at that time. If you do not wish to register your puppy with AKC you will need to register their microchip at www.akcreunite.org
In many cases owners change their info and forget to update their pets microchip info. Consider adding an alternate contact in the event the owner is unable to be contacted. AKC Reunite offers a small one time payment for a lifetime enrollment, no subscription.
Does my puppy have to be microchipped?
The microchip your puppy has will not be registered. You will be responsible for registering the microchip with your information. If you choose to not have your puppy microchipped, the puppy will be sold without papers or written guarantee. A microchip is the only way we can identify if a puppy came from us. If you do not want your puppy microchipped we will need to know before the puppy is 7 weeks old.
Do you offer full AKC registration?
All puppies come with limited AKC registration. We occasionally consider full AKC registration for individuals looking to show or add to their breeding program. There is an additional fee for full AKC registration. Full AKC registration must be discussed prior to deposit.
Bringing your new puppy home
Feeding:
8-12 weeks old: When your puppy comes home they will be used to eating 4 times a day, making sure all food is taken away 2-3 hours before bedtime. We give 1 hour at each feeding to eat as much as they want, then take away any remaining food away. We do not offer food during the night once they are 8 weeks or older. If you wish to leave food out for your puppy during the night, you can. Eating closer to bed time or during the night will make your puppy more likely to potty during the night, in this case I would recommend a playpen with potty pads rather than a crate. Keeping your puppy on a feeding schedule makes potty training easier. This way you know when your puppy has eaten, puppies tend to need to potty 30 mins after eating.
10-14 weeks old: Once your puppy is comfortable with their new home and eating well, you may reduce feedings to 3 times a day.
14 weeks - 6 months old: Puppies should be eating close to the recommended amount per their weight listed on your specific puppy food bag. If your puppy is eating well, gaining weight and growing properly, you may reduce feedings to twice a daily. If your puppy is unable to eat the recommended amount in 2 feedings, 3 feedings may still be necessary.
10 months or older : When your puppy is ready to switch to an adult food use the guide to transition their food to prevent upsetting their tummy. Staying on puppy will not harm your dog. It is better to be on puppy food a little too long than not long enough. All adults eat twice daily giving the recommended amount per their weight on your specific dog food label.
Water:
We recommend using filtered water for your pet rather than tap water. Tap water can contribute to tear staining & discoloration of the fur usually around the mouth and eyes. We have water available at all times for all ages.
Potty Training:
When bringing your puppy home, you can begin taking them outside to potty every couple hours. Puppies usually need to potty shortly after meals, after naps, and after/during playtime. As you puppy matures they will be able to hold it longer in between potty breaks.
You can continue to use potty pads until 12 weeks old. Prolonged potty pad use may make it more difficult to break the habit of using potty pads.
Sniffing the floor, circling, fast walking, whimpering, restless while being held, wandering away from the family. These can all be clues that your puppy may need to go potty.
When taking your puppy out to potty, take them to the same area every time to establish a potty area. Use a voice command such as "go potty". Then stand quiety as to not distract them. If your puppy goes potty, overly praise them with "good boy/girl", pettings, and even small treats.
When your puppy has an accident (if you catch them in the act) say no-no or a noise that gets their attention, pick them up, and take them outside. If your puppy finishes going potty outside praise them for going potty outside.
Most puppies can be house trained by 6 months of age. However this time frame can vary greatly depending on the training received during this time.
Grooming:
Bichons should be brushed at least two or three times a week, but every day is best. The Bichon is considered to be hypoallergenic, as the breed sheds very little because the shed hair is caught up in the undercoat. That shed hair needs to be brushed out to prevent matting. We recommend using a slicker brush, followed by a metal comb to check for any tangles.
Bichons will need grooming and trims every couple months, depending on your desired look, more often may be necessary.
We recommend bathing your bichon once a month. Bathing softens your bichons hair and makes brushing much easier. It is best to brush your bichon before a bath to prevent tightening any tangles.
We recommend blowing your bichon's hair dry for the most desired style. Human blow dryers can get very hot and burn your bichon's skin. We recommend a dryer with a cooler setting or a dryer designed for dogs.
Puppies will need to begin grooming at 4 months old.
Puppy hair is much straighter and wild. When you brush your puppy, often times they will look like they’ve not been brushed at all. This is a good indication it is time to get a big puppy hair cut.
As your bichon matures so will their hair. If your bichon has any apricot coloring on them, you may notice it lightening in color and disappearing as they mature.
Crate Training:
Your puppy will have began sleeping alone in their crate or playpen during the night only for a maximum of 8 hours. We always give a stuffed animal or small bed for the puppy to cuddle with during the night. This is to help them get used to sleeping alone & being away from their siblings during the night. This helps make the transition to their new home a little easier and helps them learn to sleep through the night. While some puppies do great with potty training in a crate during the night, some puppies may have a harder time holding their potty all night. If your puppy whines during the night it may be a sign they need to go potty. If your puppy wakes during the night, you can take them out to go potty, putting them back in their crate for the night after going potty. In crates, you could place a potty pad until your puppy successfully sleeps through the night with no accidents. A playpen with a potty area is also a great option that may help prevent a mess in a crate. A playpen setup is also a great space for your puppy to safely stay during the day when they are unable to be supervised.
Vaccines:
Your puppy should not be taken to public areas or exposed to other dogs until they have been fully vaccinated for 2 weeks. A full set of puppy vaccines is 3-4 vaccines typically administered 2-3 weeks apart. Puppies are very susceptible to diseases that can be deadly such as parvo. At the time of your purchase your puppy will have had at least their first vaccination.
Dewormers:
Your puppy has been de-wormed against intestinal parasites. This does not guarantee they will not have intestinal parasites as transitioning to a new home can be stressful and possible to cause a bloom of intestinal parasites. Parasites are very very common and most puppies will have some type of parasite at some point. This is not a big concern as long as the puppy is treated for the parasites properly. Having a fecal done at your puppy vet visits will tell you if your puppy has any intestinal parasites. The vet can administer the proper de-wormer needed, if there are any parasites present. As your puppy gets older their immune system will get stronger and they will be much more capable of fighting off parasites on their own.
Microchip:
Your puppy has a microchip near the back of their neck. If you choose to register your puppy with AKC, you can also register their microchip at that time. If you do not wish to register your puppy with AKC you will need to register their microchip at www.akcreunite.org. You can add a trusted person as an alternate contact in the event the owner is unable to be contacted. In many cases owners change their info and forget to update their pets microchip info. In the event something happens to the owner such as death, divorce, poverty etc… If a family member does not step in to care for the pet, we will ensure they are cared for. We have a forever family policy meaning at any point in this pets life, this pet will have a home here if needed.
CONTACT US
Click the links below to be directed to AKC, email, text, Facebook, Instagram or Gooddog
Don't hesitate to contact us if you have any questions.
We look forward to hearing from you soon.
Kinards, SC 29355, USA